My account

Creating an account

If you haven’t visited us before, or do not have an existing account with us, please visit the online customer portal. Select 'Join or book now' and follow the prompts. 

Not sure if you have an account?

1. Visit the online customer portal.
2. Select 'Forgot password'. A new page will load.
3. Type in your email.
4. Select 'Submit'.
5. If you have an account, you will receive a email to reset your password.
6. If you do not have an account, a message will load stating 'Email address not found'.
7. If your email address was not found this means there is no associated account to the email you entered.
8. If you do not have an account, please proceed back to the login screen and select 'Join or book now' and follow the prompts.

1. Login to your online account using your email address and password.
2. Select 'Account'.
3. Select 'Payment settings'.
4. Select the member or guest you wish to edit at the top of the screen.
   • If you are paying for a student's account, the bank account sits under the responsible persons/guest account details.
5. Select 'Add new payment method'.
6. Select which payment method you wish to update and select 'Next'.
7. Enter new details and click 'Submit'.

1. Login to your online account using your email address and password.
2. Select 'My Accounts'.
3. You will be taken to the 'Edit profile' tab.
4. If you have more than one payment plan, select the member or guest you wish to edit at the top of the screen.
   • If you are paying for a students account, the bank account sits under the responsible persons/guest account details.
5. Update your details.
6. Select 'Save Changes'.

1. Login to your online account using your email address and password.
2. Select 'Account'.
3. Select the member or guest you wish to edit at the top of the screen.
4. Edit your details.
5. Select 'Save Changes'.

1. Login to your online account using your email address and password.
2. View the skateboarding timetable.
3. Use the filter to select your service of interest.
4. Select 'Book'.
5. Select 'Book now'.
   • Accounts with multiple payment plans will be prompted to select which individual they wish to register.
6. Make payment (casuals only)
   • Pay for a single session via credit/debit card.

Credit/debit card

1. Enter your credit/debit card details.
2. Make payment.
3. You will receive an email confirming your booking.

1. Login to your online account:
   • Use your email and password.
2. Cancel booking:
• Navigate to 'My Bookings'.
• Select 'Cancel Booking'.